This just furthers my resolve that this is the product for me. I've been considering Vararam and the VCM OTR but I think I'm going to stick with Roto-fab for this reason. Good customer service is definitely hard to come by, I know because I work in the service industry and people are just completely taken aback when they actually get a clear resolution to their problem, even if it involves me going out of my way to help them.